Sunwing flight change policy

Sunwing flight change policy

Sunwing flight change policy: When it comes to changing our travel plans it makes us more distressed than we have ever been before. There could be many alterations that we have to make at the last minute. Sunwing offers a flexible and affordable change flight policy.

Sunwing flight change policy
Sunwing flight change policy

Highlights of Sunwing flight change policy

  • Sunwing change flight policy is only applicable on the flights booked through official platforms like Sunwing airlines online portal, Sunwing change flight counter and by calling on Sunwing change bookings number.
  • Sunwing reservation change policy would only be applicable to the unused portion of the tickets.
  • As per the Sunwing flight change policy, the passengers were allowed to make changes in the flight date, flight time, and destination.
  • If the passengers have restricted fares, then they were not allowed to make changes in the bookings.
  • As per the policy the passengers can only make corrections in the names of up to 3 characters in the first, middle and the last name.
  • As per the Sunwing flight change policy, passengers were not allowed to transfer their tickets to another person.
  • Sunwing change bookings policy is not applicable to the group bookings and is subject to other terms and conditions.

Sunwing change flight rules

  • As per the Sunwing flight change policy, if the passengers have non-restricted fares, then it can be transferred into future travel credit.
  • Passengers can rebook the flights up to 1 year from the original date of booking but only original ticketed passengers can rebook the flights.
  • Passengers can make Sunwing flight change requests up to 1 hour before the scheduled take-off.
  • Under Sunwing change policy, only restricted fares were covered.
  • If the passengers were informed of the schedule change within 14 days prior to the travel then no Sunwing flight change fee and other charges would be assessed.
  • If the tickets were altered within 24 hours of the bookings, then no Sunwing flight change fee would be charged. But passengers have to pay the fare difference.

Sunwing change flight without change fee

Under this policy, passengers were allowed to change their travel dates, destinations and hotels up to 7 days prior to the scheduled departure. Passengers can also make all three changes without being charged any Sunwing flight change fee.

Rules of the policy

  • This offer is only available for the bookings made between 27 September 2021 and 31 March 2022, for the travel commenced between 1 November 2021 and 31 June 2022.
  • This policy is not applicable to group bookings.
  • If the new ticket is higher than the previous one then the passengers have to pay the fare difference at the time of booking.
  • If the new ticket is lower than the previous one then they would not get any refund.
  • Passengers were allowed to make changes in the travel dates, destination and hotel without being charged any Sunwing flight change fee.
  • As per the Sunwing flight change policy, the passengers can reschedule their trips to another day.
  • The policy is only applicable to the bookings which include flights onboard Sunwing airlines.

Type of changes under Sunwing flight change policy

There were numerous changes that can be made under the Sunwing flight change policy, depending on the situation. The Sunwing change flight policy is only applicable to the bookings that were made through online portals, by calling on Sunwing reservation change number or by visiting the airport.

Sunwing change flight date

Passengers were allowed to make changes to the dates of the bookings. There are some rules regarding the Sunwing change flight date you have to make the change request before certain days to avoid the penalty. If you are eligible for a refund then the refund amount would be transferred to the account through which the bookings were made.

Sunwing seat change

You can change the seats with an additional charge of $ 20. There are some restrictions for opting for the seats in the emergency exit line for this the passenger could be more than 12 years and he or she could be physically able.

Time or schedule change

There shall be no additional fee for changing the time or schedule of the flight. There is a condition that the passengers have to make the change request 14 days prior to the scheduled date.

Sunwing flight change fee

There were numerous conditions due to which the passengers have to cancel their bookings. To change the bookings passengers, have to pay the Sunwing flight change fee.

  • If the bookings were made within 24 hours of the purchase, then no Sunwing flight change fee would be charged to the passengers.
  • When the passengers change their flights 21 days or more prior to the scheduled takeoff then they would be charged USD 100 as the Sunwing flight change fee.
  • If the price of the new flight ticket is higher than the previous one then the passengers have to pay the fare difference.
  • If the passengers make changes in the ticket 20 days or less prior to the scheduled departure, then it is considered a cancellation and 100% of the ticket fare would be charged as the Sunwing flight cancellation fee.
  • If the passengers have booked vacation packages on Sunwing airlines, then changes must be applicable only on the flight bookings.
  • Passengers were not allowed to make changes in the hotel or other bookings.
  • Sunwing flight change may also depend on the ticket type that the passenger has and the fee is to be charged accordingly.

Sunwing name change policy

  • As per the Sunwing name change policy, the passengers were allowed to make changes in the names and make corrections to the names but for that, they have to pay the Sunwing name change fee.
  • If the passengers make changes in the name within 21 days or more prior to the scheduled departure then they have to pay USD 25 as a Sunwing name change fee along with the applicable fee charged by the suppliers.
  • If the changes were made within 20 days to 8 days prior to the scheduled departure then passengers have to pay USD 50 as a Sunwing name change fee along with the applicable fee charged by the suppliers.
  • If the changes were made within 7 days or less prior to the scheduled departure then it would be considered a cancellation and a full cancellation fee shall apply.

Sunwing Airlines change flight process

According to the Sunwing Airlines flight change policy, the passengers can change their confirmed bookings. They can change the date, time and schedule of the bookings and for that, they have to follow a common process. There were two options for changing the flights i.e., online and offline. We have discussed both methods in brief.

Sunwing Airlines change flight online

To make the changes online passengers have to visit the official website or make changes through the mobile app. This method is considered to be the most convenient method for changing the flights as the passengers can change their flights just by sitting at home.

Steps of Sunwing flight change online

  • Browse the official website of Sunwing airlines and go to the “Manage bookings” tab.
  • Enter the booking details i.e., 6 digit booking code along with the passenger’s last name.
  • Passengers can change the date, departure time, destination, cabin class and connecting flight too.
  • Choose the flight that needs to be amended.
  • On the later page, make a new flight request and press “OK”.
  • After that new flight options will be shown as per the travel preference.
  • With the new flight options Sunwing flight change fee and the fare difference will also be shown.
  • Select the new flight options as per your preference and
  • Pay the Sunwing flight change fee and the fare difference using a debit or credit card.
  • Wait the transaction to proceed.
  • Once the transaction is successful, you will be notified through a confirmation email, on the registered email.

Sunwing Airlines change flight offline

Under the offline process, the passengers have to follow traditional methods of changing the flights i.e., change flight by visiting the airport or by calling on the change flight number. It is considered to be the most reliable process as the passengers can make the changes by contacting the airlines.

Sunwing Airlines change flight by calling

If the passengers were unable to make changes online then they can call on the customer number and make the change request. The attendants will help you in each possible way.

  • Call on Sunwing Airlines change flight number.
  • You will be connected to the attendant handling the Sunwing Airlines change flight process.
  • By the time you will be connected to the attendant keep the details handy.
  • Provide the details to the attendant and they will check your eligibility first.
  • If you were eligible then they will ask you about the new flight details.
  • They will provide new flight options based on your preference.
  • Along with the new flight details, the Sunwing change fee and the applicable fare difference will be shown.
  • Confirm the bookings and pay the Sunwing flight change fee and fare difference.
  • Passengers can pay the Sunwing booking change fee using a debit or credit card.
  • Wait for the transaction to proceed.
  • Once the transaction is successful, you will be notified through a confirmation email, on the registered email.

Sunwing Airlines change flight by visiting the airport

  • Visit the airport and head to Sunwing Airlines change flight counter.
  • The attendant handling the Sunwing Airlines change flight process will assist you in the process
  • Provide the details to the attendant and they will check your eligibility first.
  • If you were eligible then they will ask you about the new flight details.
  • They will provide new flight options based on your preference.
  • Along with the new flight details Sunwing flight change fee and the applicable fare difference will be shown.
  • Confirm the bookings and pay the Sunwing change flight fee and fare difference.
  • Passengers can pay the Sunwing flight change fee using a debit or credit card.
  • Wait the transaction to proceed.
  • Once the transaction is successful, you will be notified through a confirmation email, on the registered email.

Sunwing schedule change policy

Airlines publish their schedule in advance, if there is any change in the schedule then the passengers have some rights that they can claim if flights were disrupted by the airlines.

  • As per the Sunwing schedule change policy if the passengers were informed about the change in the schedule within 14 days before the scheduled departure, then they were allowed to make changes within 2 weeks from the original take off without being charged any Sunwing flight change fee.
  • Due to a change in the schedule if the passengers have been repelled boarding, then they have the right to claim a full refund of the flight.
  • Due to a change in schedule, if the passengers have been repelled boarding, an alternative option would be arranged at the earliest opportunity.
  • In spite of the duration of the delay and cause, passengers will be provided with refreshments and meals, airport transfers and hotel accommodation.
  • In case there is a change in schedule then the passengers would be given compensation other than a full refund on the booking value.
  • If the passengers arrive at the final destination less than 6 hours after the original booking timings then they will be given 750 USD.
  • If the passengers arrive at the final destination between 6 hours and 9 hours after the original booking timings then they will be given 1500 USD.
  • If the passengers arrive at the final destination after 9 hours of the original booking timings, then they will be given 2000 USD.

Refund for the trips cancelled due to Covid-19

The deadline for submitting the refund request is 27 August 2021. If the passengers have not made the refund request within the deadline, then they can retain their future travel credit, which is credible up to 30 September 2026.

Travel credits were non-transferable, non-refundable and has no cash value.

Processing time of refund

  • If the passengers have submitted the refund request in advance of the refund deadline which is 27 August 2021, then no additional action is to be required in the end.
  • It will take up to 120 days for processing the refund request in the original form of payment.
  • In some cases, it will take more than 120 days if the credit card sale has worn and been achieved.
  • The sales centre and group sales agents will not accept the refund requests.

Refund eligibility

  • Bookings were eligible for a refund if the refund request was submitted in advance of the deadline i.e., 27 August 2021 and the following convention has been met
  • Non-refundable bookings were made on or before 25 June 2021, for the travel commenced on or after 1 February 2020.
  • The passengers have made the bookings directly through the travel agents or Sunwing vacations.
  • The trip has been cancelled due to Covid 19 and the passengers have received future travel credit or the passengers have opted to use free cancellation waiver and receive travel vouchers.
  • Passengers have not submitted claims through their insurance provider.
  • Passengers do have not to initiate chargeback claims or received a refund through a credit card provider.
  • The travel credit has not been conveyed to another person not named on the tickets.

Who is not eligible for a refund?

  • If the passengers have received a full or partial refund, along with a refund from the insurance provider, or from the credit card provider after initiating credit card chargeback.
  • If the passengers have initiated a refund through the credit card provider, the airlines will be unable to process the refund request.
  • The travel credit has not been conveyed to another person not named on the original tickets and was not eligible for refunds.
  • The deadline for submitting the refund request is 27 August 2021. If the passengers have not made the refund request within the deadline, then they can retain their future travel credit, which is credible up to 30 September 2026.
  • Travel credits were non-transferable, non-refundable and has no cash value.

FAQ about the Sunwing flight change policy

Ques 1. In which cases the bookings cannot be amended?
Answer 1. As per the Sunwing flight change policy, the passengers can not make changes under the following cases.

  • If the passengers have booked a restricted fare.
  • If the bookings were already in check-in status.
  • In the case of group bookings.
  • If the journey includes multi-city flights.
  • In these cases, passengers have to contact the airlines to make the change request.

Ques 2. What is the Sunwing flight change fee?
Answer 2. If the bookings were made within 24 hours of the purchase, then no Sunwing flight change fee would be charged to the passengers.
When the passengers change their flights 21 days or more prior to the scheduled takeoff then they would be charged USD 100 as the Sunwing flight change fee.
If the passengers make changes in the ticket 20 days or less prior to the scheduled departure, then it is considered a cancellation and 100% of the ticket fare would be charged as the Sunwing flight cancellation fee.

Ques 3. How to change Sunwing flight?
Answer 3. According to the Sunwing Airlines flight change policy, the passengers can change their confirmed bookings. They can change the date, time and schedule of the bookings and for that, they have to follow a common process. There were two options for changing the flights i.e., online and offline.
Online by visiting the official website and offline by calling on the Sunwing flight change number and by visiting the airport.

 

Official website: https://www.sunwing.ca/en/sunwing-airlines

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