Korean air flight change policy

Korean air flight change policy

Korean air flight change policy: Sometimes passengers have to make changes in their journey due to certain circumstances but they hesitate to do so. But with Korean air, it is easy to make change flight request.

Korean air flight change policy
Korean air flight change policy

Changes depend on the policies rendered by the airlines. Korean airlines have a flexible policy that allows their passengers to make changes easily. Under this article we have mentioned the Korean air flight change policy, Korean air flight change fee, Korean air refund policy, etc. to know more let us read the article.

Highlights of Korean air change flight policy

  • As per the Korean air flight change policy if the bookings were made through third-party agents, then passengers were not allowed to make changes in the bookings.
  • According to the Korean Air change flight policy if the flight is delayed or canceled due to Covid- 19, Government restrictions, Bad weather, and other reasons then the passengers would not be charged any Korean air change flight fee.
  • The changes which were requested through unofficial platforms will not be entertained by the Korean airlines.
  • If the Korean air flight change request is made through offline modes, then the passengers have to pay administration or service charges.
  • As per Korean airlines change flight policy, passengers were allowed to make a change request to the flight time, date service class, and travel destination.
  • Under the Korean air flight change policy, passengers were only allowed to make name corrections on the bookings. It does not allow the passengers to transfer their tickets to another person.
  • To transfer the ticket to another person passengers, have to cancel the bookings and book a new ticket.
  • Korean Airways flight change policy is applicable to all ticket types, award tickets, service class, published along with consolidated fares.
  • Korean air flight change policy would be applicable only on Korean air-operated flights.
  • The passengers would not be charged any Korean air change flight fee, or the fare difference if they were informed of the change in scheduled flight within 14 days of the scheduled departure.

Updated Korean air change flight policy

Eligibility

  • The Korean air Covid- 19 policy applied to all Korean air international flight bookings including the award tickets with the departure date that falls from 04 March 2020 to 30 June 2022.
  • As per the policy, the reissuance fee can be abandoned once and sanctioned to reschedule journeys up to 30 June 2022 even after the expiry of the ticket validity.
  • Refund penalties can be abandoned if the journeys were affected by the travel restrictions after the bookings were made.
  • Fare difference shall apply this means that the passengers have to pay the fare difference if the new flight ticket is more expensive than the previous one/ not available for refunded tickets done afterward.

Terms and conditions for Award tickets

  • Passengers cannot stay in stopover cities which were not the destination and they can only transit from that within 24 hours.
  • The validity of the award ticket refund is valid up to 31 December 2022 (Processing time differs from 3 to 5 business days).

Korean air change flight after covid

Under normal circumstances i.e., after the covid pandemic is over and the waiver is withdrawn, the Korean air flight change policy will depend on the booking class and fare conditions.

Economy class

For the Economy class flights to Korea

Economy Flex
  • These fares can be changed without being charged any Korean air change flight fee but the passengers have to pay a nominal service fee if they were changing flights through the Korean air service center or through the branch office.
  • The subsequent Economy class fares will depend on a reissuance fee:
      • Economy saver (N, T)
      • Economy Standards (S, H, E, K, L, U, Q)
      • Economy Flex (B, M)

Prestige class

For the Prestige class flights to Korea

Prestige Flex fares (J, C)
  • These fares can be changed without being charged any Korean air change flight fee but the passengers have to pay a nominal service fee if they were changing flights through the Korean air service center or through the branch office.
  • Prestige standard fares (D, I, R) will depend on a reissuance fee.

First-class

For the First-class flights to Korea

  • These fares can be changed without being charged any Korean air change flight fee but the passengers have to pay a nominal service fee if they were changing flights through the Korean air service center or through the branch office.
  • All tickets can be canceled and rebooked without being charged any Korean air change flight fee at least 91 days prior to the departure.
Important

Passengers can either go for an alternative travel option offered to them by the airlines or ask for a refund if Korean air:

  • Cancels their flight
  • Blunder to operate per the published schedule.
  • Causes a major interruption to their travel journey.
  • Fails to pause at their destination or any stopover point.
  • Fails to administer a confirmed seat.
  • Decline carriage due to overbooking or any reason.

Korean Air 24 hours flight change policy

  • If the changes were made within 24 hours of the purchase then no Korean air change flight fee would be charged only fare difference shall apply.
  • Korean Air change flight policy within 24 hours covers all fare types i.e., restricted, non-restricted, published, and consolidated.
  • If the bookings were made through third-party agents, whether online or offline then it would be charged a service fee of USD 30 to make the changes only no Korean air change flight fee would be charged under 24 hours change flight policy.
  • Korean Air allows its customers to change their names or make corrections to their names within 24 hours of the purchase.
  • As per the Korean air flight change policy, passengers were not allowed to make changes in the Korean Air’s reward and mileage tickets.

Korean air seat change policy

  • As per the Korean air flight change policy, the passengers were offered seat selection at the time of booking without being charged any Korean air change flight fee, excluding the super saver fare as seat selection, is not permitted under that.
  • If the passengers want to change seats after the check-in, then they would be charged a Korean air change flight fee of 48 USD per person.
  • Front row seats, exit-row seats, and extra legroom seats acquire a Korean air seat change fee
  • As per the Korean air change flight policy, after making all the changes in the journey passengers have to place a new request for the seat selection.

How to change flight Korean air?

Passengers can alter the travel destination, dates, and time on the bookings. The passengers can alter the bookings online as well as offline. We have mentioned both methods.

Korean air flight change – online

Passengers can make changes online by visiting the official website and through the mobile app. Under this method, passengers don’t have to visit the airport they can make changes just by sitting at home. They just need an internet connection to make the Korean air change flight process successful online.

Steps for Korean air flight change online

  • Visit the official website of Korean airlines.
  • Go to the “Manage bookings” option.
  • Enter the 6-digit reference code or 13-digit ticket number along with the last name of the passenger.
  • Click on the “Continue” button to proceed to fetch the booking details.
  • Tab on the “Change flight” option.
  • Select the new travel destination, time, or date as per your convenience.
  • Select the new flight from the list of new flights, along with the options Korean air change flight fee and the fare difference also be shown.
  • Click on the “Confirm my selection” option to continue.
  • To make the Korean air flight change process successful passengers have to pay the Korean air change flight fee and the fare difference if any.
  • They can pay the Korean air change flight fee and the fare difference through a debit or credit card.
  • Once the transaction is successful you will be notified through a confirmation email.

Korean air flight change – offline

Under offline passengers have numerous options to make the change request. It includes visiting the airport, calling on the Korean air flight change number, and through the sales office. Let’s understand in brief.

Korean air flight change over call

If the bookings were made for First Class fare, Economy, and Prestige Class flex fare then no Korean air date change fee would be charged.

  • Call on the Korean air flight change number.
  • Select the language, you are comfortable in.
  • You will be connected to the support executive handling the Korean air flight change process.
  • By the time you get connected to the executive keep the documents handy i.e., 6-digit reference code or 13-digit ticket number.
  • Provide the flight details to the executive along with the passenger’s last name.
  • The executive will check your eligibility, if you are eligible then they ask you about the new flight details.
  • Provide the executive with new flight details i.e., new travel time, date, or destination.
  • Select the new travel destination, time, or date as per your convenience.
  • The executive will tell you a list of new flights, along with the Korean air change flight fee and the fare difference.
  • To make the Korean air flight change process successful passengers have to pay the Korean air change flight fee and the fare difference if any.
  • You can pay the Korean air change flight fee and the fare difference through a debit or credit card.
  • Once the transaction is successful you will be notified through a confirmation email.

Korean air flight change by visiting the airport

  • Visit the airport and go to the Korean Air flight change counter.
  • You will be attended by the support executive handling the Korean air flight change process.
  • Provide the flight details to the executive i.e., 6-digit reference code or 13-digit ticket number and passenger’s last name.
  • The executive will check your eligibility, if you are eligible then they ask you about the new flight details.
  • Provide the executive with new flight details i.e., new travel time, date, or destination.
  • Select the new travel destination, time, or date as per your convenience.
  • The executive will tell you a list of new flights, along with the Korean air change flight fee and the fare difference.
  • To make the Korean air flight change process successful passengers have to pay the Korean air change flight fee and the fare difference if any.
  • You can pay the Korean air change flight fee and the fare difference through a debit or credit card.
  • Once the transaction is successful you will be notified through a confirmation email.

Korean air change flight fee

International Journeys

  • The Korean air change flight fee for the international journeys departing from Korea will depend on the travel class, routes, and type of changes made by the passengers.
  • There will be no Korean air change flight fee if the changes were made at least 91 days prior to the scheduled departure.
    The Korean air change flight fee or reissuance penalty increases close to the take-off.

Korean air change flight fee or penalty for international flights (departing from Korea)

Booking Class Routes* 91 days prior to departure 90 days -61 days prior to departure 60days-15 days prior to departure 14 days- 4 days prior to departure Within 3 days prior to departure Partial defund
D, I, R Short-haul Free KRW 30,000 KRW 100,000 KRW 120,000 KRW 150,000 KRW 100,000
D, I, R Medium haul Free KRW 30,000 KRW 200,000 KRW 240,000 KRW 300,000 KRW 200,000
D, I, R Long haul Free KRW 30,000 KRW 300,000 KRW 360,000 KRW 450,000 KRW 300,000
B, M, W Short-haul Free KRW 30,000 KRW 50,000 KRW 60,000 KRW 80,000 KRW 50,000
B, M, W Medium haul Free KRW 30,000 KRW 70,000 KRW 90,000 KRW 110,000 KRW 70,000
B, M, W Long haul Free KRW 30,000 KRW 150,000 KRW 180,000 KRW 230,000 KRW 150,000
S, H, E, K, L, U, Q Short-haul Free KRW 30,000 KRW 70,000 KRW 90,000 KRW 110,000 KRW 80,000
S, H, E, K, L, U, Q Medium haul Free KRW 30,000 KRW 100,000 KRW 120,000 KRW 150,000 KRW 120,000
S, H, E, K, L, U, Q Long haul Free KRW 30,000 KRW 200,000 KRW 240,000 KRW 300,000 KRW 200,000
N, T Short-haul Free KRW 30,000 KRW 100,000 KRW 120,000 KRW 150,000 KRW 100,000
N, T Medium haul Free KRW 30,000 KRW 150,000 KRW 180,000 KRW 230,000 KRW 150,000
N, T Long haul Free KRW 30,000 KRW 250,000 KRW 300,000 KRW 380,000 KRW 250,000

*Short-haul includes flights: To Japan, Hong Kong, China, Taiwan, Mongolia, Irkutsk, and Vladivostok.

The medium-haul includes flights: To Southwest Asia, Southeast Asia, and Tashkent

The long haul includes flights: To Europe, the Middle East, Africa, The Americas, and Oceania

Additional charges or fee

  • Any changes in the journey will be subject to a Korean air change flight fee based on the fare rules of the tickets purchased.
  • Passengers have to pay the tax difference and the fare difference that applied between the new ticket and the previous ticket.
  • Passengers were charged with ticket handling charges of KRW 30000, JPY 2500, CAD 25, EUR 30, IDR 430000, and USD 30 for others based on the currency in which the tickets were purchased, if the tickets were changed via Korean Air Service Center, visiting the airport and office.

Exemptions

The passengers would not be charged any Korean air change flight fee or any reissuance penalty if:

  • The refund request has been made at least 91 days prior to the scheduled departure of the flights departing from Korea.
  • If there is any cancellation or rescheduling of the flights.
  • A refund request has been made within 24 hours from the purchase of the tickets, which were issued 1 week prior to the scheduled departure via the Korean air website, service station, or branch office.
  • Service charges will be exempted if a penalty applies.

Korean air credit vouchers

Currently, Korean airlines have terminated the derivation of credit vouchers, but the vouchers that were issued previously are valid up to 31 December 2022. Passengers have to contact Korean air to use those credit vouchers.

Korean air credit vouchers – Eligibility

  • Credit vouchers were valid for all international routes.
  • The vouchers were not applicable for Delta Air Lines-operated flights.

Important

  • The original departure date of the journey must be within 31 December 2022.
  • Passengers having credit vouchers can only redeem those vouchers to buy tickets in their name.
  • Credit vouchers can only be redeemed on time for the issuance of a new ticket. If the new ticket is cheaper than the credit voucher limit then the difference will be refunded.
  • After the derivation of new tickets, a fee is to be charged as per the new ticket regulations, and the discounted amount will be possessed when the derivation is necessary i.e., changing cabins, booking classes, or weekends.
  • Online bookings were not eligible for credit voucher use. Once the new journey is confirmed passengers have to contact Korean Air Service Center.

Korean air refund information

  • As per the Kore air flight change policy, only unused tickets can be refunded.
  • Refunds can be made through Korean Air Service Center, branch office, travel agency, or on the official website, it depends on the place from where the tickets have been purchased.
  • A ticket refund request or the application must be submitted within 30 days from the expiry of the ticket date.

Documents required for the Refund request

The refund applications should be submitted by the ticket holder and there are some documents that have to be submitted at the time of making the request.

Mandatory documents

  • E-ticket journey
  • Photo ID of the passenger

Additional documents

Application by representative
  • Photo ID of the representative
  • Power of attorney written by the representative
If the ticket holder is minor
  • The ID of the representative
  • Proof of family documents

Acquiring refunds

  • For the tickets which were purchased using cash, the refund amount would be deposited into the ticket holder’s bank account.
  • For the tickets which were purchased through credit card and were not refundable in cash, then the amount would be sent to the credit card company for consequent transfer to passengers’ bank accounts according to the policy.
  • The time limit for acquiring the refunds for the bookings which were made through credit cards differs by credit card transactions and the accessing period of the credit card company.
  • Passengers were suggested to contact their credit card company within 2 to 5 business days after the refund is approved.

FAQ about the Korean air flight change policy

Ques. Is it allowed to change international flight bookings online after the purchase?
Answer. As per the Korean air flight change policy, one-way or round trips bookings that were made through an official website can be changed online.

But, some tickets, like multi-city journeys or journeys with a seat upgrade, can not be changed online for that the passengers have to contact the service center.
Ques. How many times I can change my Korean air ticket without being charged any Korean air change flight fee?
Answer. As per the Korean air flight change fee the reissuance fee can only be exempted once. If the passengers make changes more than once then they would be charged a Korean air change flight fee, and the rest will depend on the fare conditions of the tickets.

Ques. Is fare difference also exempted under the fee waiver?
Answer. No as per the Korean air flight change policy the passengers have to pay the fare difference.

Official website: https://www.koreanair.com/us/en

 

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