Kenya airways change flight policy

Kenya airways change flight policy

Kenya airways change flight policy: Sometimes we face a situation in which we have to change our confirmed bookings due to some unavoidable reasons. At times passengers hesitate to do so due to many reasons like they don’t know the change process, the airline levying a heavy penalty, etc.

Kenya airways change flight policy
Kenya airways change flight policy

Kenya airways have a flexible policy for changing flights and also the Kenya airlines ticket change fee is minimal. To know more you have to read the article. We have mentioned all the important terms regarding the Kenya airways change flight policy

Kenya airways change flight policy – guidelines

Due to Covid- 19, pandemic Kenya airways change flight policy has been updated. These guidelines apply to the tickets purchased on or before 31 March 2022.

  • The passengers can make unlimited changes to their bookings within the ticket validity period.
  • The tickets are valid up to 1 year from the date of the booking.
  • Passengers have to pay the fare difference if the new travel date is higher than the previous one.
  • The fare will be amended at the time of rebooking.
  • Bookings change requests must be made prior to the scheduled take-off of the original flight.
  • These guidelines apply to all Kenya airways destinations except Domestic Kenya (Mombasa & Kisumu) and journeys to or from India, China and point to point inside Tanzania and Kenya.
  • Tickets issued for the travel commenced between 01 February 2020 and 31 December 2021.

Rebooking options

If the passengers want to rebook their flights due to the covid-19 situation then they can do so without being charged any Kenya airlines ticket change fee.

Eligibility of Free waiver

  • All fare types were eligible to change flights including groups and conferences.
  • All Kenya destinations.
  • All travel till 31 December 2021 except, India (1st May to 4th August 2021)
  • Ticket changes shall be completed by 31 December 2021, For India 27 June 2022.

Future journey changes

  • Passengers can make changes to a lesser value flight without being charged any Kenya airlines ticket change fee.
  • If the new flight fare is higher then, the passengers have to pay the fare difference.
  • Passengers can re-route the bookings to any other Kenya airlines destinations.
  • Passengers can make unlimited changes without being charged the Kenya airlines ticket change fee.

Cancellation and refund

  • If the passengers have bought the tickets on or between 01 February 2020 and 31 December 2021 then the airlines provide them an easy and flexible option that facilitates them to leave their ticket open till 31 December 2021.
  • The tickets can be reissued without being charged any Kenya airlines ticket change fee for the same class and seasonality on the available future flights.
  • No compensation is to be given to the passengers in this case as Covid-19 is an extraordinary circumstance.

Kenya Airways flight change policy – rebooking guidelines

As per the Kenya airways flight change policy, due to Covid- 19 pandemic, the passengers can make changes in their confirmed bookings without being charged any Kenya airlines ticket change fee.

The fee waiver applies to

  • The tickets were issued on or before 31 march 2022.
  • All fare types except group tickets and conferences.
  • All the travels commenced from 26 November 2021 to 31 March 2022.
  • The journey has a sector that is precisely impacted by government orders on new covid requirements.

Make changes in the travel

  • The passengers whose bookings were impacted due to the pandemic can make unlimited changes in their bookings without being charged any Kenya airlines ticket change fee if they travel in the same fare type which was previously booked.
  • Passengers can change to a later or earlier flight operated by Kenya airlines.

Cancel and refund the tickets

The cancellation and refund of the tickets will be subject to the fare conditions of the ticket if there is voluntary cancellation.
A cancellation fee will not be charged if

  • The flight has been canceled and the passengers have not taken the rerouting option offered by KQ.
  • The international borders were closed due to Covid- 19 and due to this, there is a disruption in travel plans.
  • Inefficiency in travel on the booked flights due to positive Covid- 19 test.

Change in the destination

  • Passengers were allowed to make changes in the destination to any other inside the Kenya Airways network.
  • Passengers would not be charged any Kenya airlines ticket change fee but they have to pay the fare difference if the new destination fare is higher than the previous one.
  • If the new flight is lower than the previous one then no refund is to be given.

What Changes were made as per Kenya airways change flight policy?

As per the Kenya airways flight change policy the passengers can make changes in the travel date, destination, seats, etc.

Travel Dates

As per the Kenya airways change flight policy the passengers can make changes in the travel dates if they were unsure about the travel plans.
The travel dates can be changed using online as well as offline modes.

Change in meals

According to the Kenya airways change flight policy the passengers can request to make changes in the meals.
The Change request can be made 48 hours prior to the departure of the fight.

Kenya airways change seat

  • The passengers can upgrade their seats before the take-off of the flight.
  • If they upgrade to a higher fare class then they have to pay the fare difference.

Kenya airlines ticket change fee

As per the Kenya airlines change flight policy if the passengers were not eligible for the fee waiver, then they have to pay the Kenya airlines ticket change fee.

Online bookings

  • If the passengers make a change request by visiting the official website, then the Kenya airlines ticket change fee ranges from USD 100 to USD 300.
  • If the passengers cancel the ticket through an online refund form, then Kenya airlines ticket change fee ranges from USD 100 to USD 300.
  • An online change request can only be made if the tickets were purchased through online modes.

Tickets booked by calling

If the tickets were changed by calling then the Kenya airlines ticket change fee ranges from USD 100 to USD 300.

Third-party

If the change request has been made through a third party then the Kenya airlines ticket change fee ranges from USD 100 to USD 300.

Blue award ticket

If the passengers have a flying blue award ticket, then the Kenya airlines ticket change fee is USD 50.

How to change flight Kenya Airways?

According to the Kenya airways change flight policy the passengers can amend the confirmed bookings. To make the change process passengers must know the Kenya airways change flight process. Let’s start with the process.

Change flight Kenya Airways – online

Under the online method, the passengers can visit the official website of Kenya airways or make a change process on the mobile app just by sitting at home. This method is considered to be an easy and convenient process.

Steps for Kenya airlines change flight online

  • Browse the official website of Kenya Airways.
  • Log in to the account by entering the email address and password.
  • Go to the “Manage my bookings” section
  • Choose the flight that needs to be amended.
  • Make changes according to your wish.
  • After the process, new flight options will be displayed on the screen along with the Kenya airways ticket change fee and the fare difference.
  • Pay the Kenya airways ticket change fee and the fare difference using a debit or credit card.
  • Once the payment is successful you will be notified through the confirmation email on the registered email.

Change flight Kenya Airways – offline

Under the offline method, the passengers have to follow the traditional methods of changing flights. Under this, the passengers have to call on the customer number or visit the airport for the change process.

Kenya airlines change flight by calling

  • Call on Kenya airlines change flight number.
  • An agent will be assigned to you for the Kenya airlines change flight process.
  • Provide the flight details to the agent.
  • The agent will first check your eligibility and if you are eligible then
  • They will ask you about the new flight details.
  • The agent will tell you the new flight options as per your desired timings along with the airways ticket change fee and the fare difference.
  • Pay the Kenya airways ticket change fee and the fare difference using a debit or credit card.
  • Once the payment is successful you will be notified through the confirmation email on the registered email.

Kenya airlines change flight by visiting the airport

  • Go to the airport and head to the Kenya airlines change flight counter.
  • An agent will be assigned to you for the Kenya airlines change flight process.
  • Provide the flight details to the agent.
  • The agent will first check your eligibility and if you are eligible then
  • They will ask you about the new flight details.
  • The agent will tell you the new flight options as per your desired timings along with the airways ticket change fee and the fare difference.
  • Pay the Kenya airways ticket change fee and the fare difference using a debit or credit card.
  • Once the payment is successful you will be notified through the confirmation email on the registered email.

Air Kenya schedule change policy

Airlines publishes travel dates months ago. Sometimes due to unavoidable situations, the airlines have to change the schedule. In event of that if there is any delay or cancellation of the flight then

  • The passengers will be notified about the change as soon as possible by the airlines as per their contacts.
  • The airlines will rebook the passengers on the next available flight or to an alternate airline to the destination shown on the tickets without being charged any additional Air Kenya ticket change fee.
  • If the new flight charges were higher than the previous one then passengers have to pay the fare difference.
  • If the new flight is cheaper than the previous one then the airlines will refund the fare difference.
  • As per the Air Kenya change flight policy, at the time of delay, the passengers will get free services like accommodation, meals, ground transportation as per the situation.
  • If the passengers do not want to travel then they have an option to cancel the flight and ask for a refund in the original form of payment.
  • If the passengers have booked the tickets through travel agents, then they have to contact those agents to make the refund request.

Kenya airlines refund policy

  • As per the Kenya airlines change flight guidelines, the passengers were eligible for a refund on the unused portion of the tickets, depending on the fare type passengers have purchased.
  • If the passengers have paid any taxes fees or charges at the time of booking the tickets and they were abolished or reduced then the passengers were entitled to claim a refund.
  • If the passengers have booked the tickets from the official website, then they can apply for the refund request online.
  • The refund can only be credited in the original form of payment that was used to make the purchase.
  • If the tickets were purchased through travel agents, then the passengers have to contact those travel agents for a refund request.

Refund processing period

  • Kenya airlines will issue refunds for qualified tickets within 14 days for debit or credit card purchases. But it does not comprise of passenger’s bank processing time.
  • All Kenya refund requests were subject to the rules of booked fares and fees or penalties. The journey will be canceled at the time when the refund is processed.
  • Airlines may offer refunds in the form of a travel voucher depending on the situation. Due to a large number of refund requests the processing of travel vouchers may take up to 21 days.

Kenya airlines refund requests due to death or medical reasons

  • In case of death of the passengers or cancellation of flight due to any medical emergency then
  • A full refund can be given only to the deceased passenger.
  • In the case of medical No refund nor Free change, in that case, they have to follow the fare rules to make a refund request.
  • No refund is to be given to the family members who were going with the deceased before the travel or was with the passenger when they died.
  • In this case, the date change fee will be waived.

FAQ about the Kenya airways change flight policy

Ques 1. What changes can be made to the booked?
Answer 1. As per the Kenya airways change flight policy the passengers were allowed to make the following changes in their bookings.

  • Make changes to the travel dates.
  • Upgrade the fare class.
  • Request to make changes in the meals.
  • Make changes in the seats.

Ques 2. Is it allowed to make changes online if the bookings were made via travel agents?
Answer 2. No, if the bookings were made through travel agents, then the passengers cannot make changes online for that they have to contact those travel agents.
If the bookings were made online then, then the change request can be made by visiting the official website.

Ques 3. Can I cancel and refund the ticket online?
Answer 3. Only the bookings that were purchased directly from Kenya airways can only be canceled and refunded through the “Manage my bookings” tab.

  • Bookings that were purchased directly from Kenya airways direct office and contact center can be made through Global Contact Centers or local offices.
  • Bookings were made through travel agents passengers have to contact those travel agents to make the changes.
  • For the changes made for fully or partially used bookings, fare rules from the restricted fares shall apply. Fees for booking changes were non-refundable.

 

Add a Comment

Your email address will not be published.

« »

Airlines Helpdesk (Toll Free)

Manage Your Booking

Bookings, Cancellations, Changes and Inquiry

United Delta Southwest American

Kenya airways change flight policy

Click To Call !