Cathay Pacific change flight policy

Cathay Pacific change flight policy

Cathay Pacific change flight policy: Cathay Pacific airlines allow its passengers to alter their confirmed bookings. The procedure for changing the flights depends on different situations.

Cathay Pacific change flight policy
Cathay Pacific change flight policy

This guide provides all the information about the Cathay Pacific change flight guidelines, Cathay Pacific change fee, how to apply for Cathay credits, how to change flight Cathay Pacific, etc. Let’s get started with the Cathay Pacific change flight policy.

Updated Cathay Pacific change flight policy

As per the Cathay Pacific change flight policy, the passengers can change their flight bookings for free and rebook to a new flight on a later date or can also convert their bookings to Cathay Credits.

As per the Cathay Pacific flight change policy, the passengers have two rebooking options.

Tickets issued on or before 23 March 2020.

  • If the tickets were issued before the travel commenced till 31 March 2021, then the passengers can change the bookings as many times as they want without Paying any Cathay Pacific change fee.
  • The airlines have also extended the final travel date to 31 March 20222 so that they can travel when they wish to.

Check if you are eligible for the bookings.

 

destinations/origins Booking date Original travel date Booking change deadline Travel shall be completed by
All destinations/origins On or before 23 March 2020 1 June 2020 to 31 March 2021 The ticket must be changed before the departure date 31 March 2022

 

As per the Cathay Pacific change flight guidelines, the passengers can rebook the ticket to travel by 31 March 2022 by unlimited changes without being charged any Cathay Pacific change fee if

  • The tickets were issued on or before March 23, 2020.
  • The travel commenced on or before 31 March 2021.
  • In preference, the passengers can also exchange their tickets for Cathay credits.

Conditions for this policy

  • If the passengers have booked their tickets through Cathay Pacific’s official website, mobile app, or through the global contact center then they can change the flight or rebook the flight online through the “Manage booking” option.
  • If the passengers have booked their tickets through third-party agents or third-party websites then they have to contact those third-party agents to change the flight or to rebook it.
  • If the passengers have booked a redemption ticket, then they have to contact Asia miles through the online form and provide the booking reference number, new flight date or time, and new destination.
  • If the new flight ticket is more expensive than the previous one then the passengers have to pay the fare difference.

 

Tickets were issued from 9 March 2020 to 31 March 2022.

If the tickets were issued from 9 March 2020 to 31 March 2021, then the passengers can change the bookings as many times as they want without Paying any Cathay Pacific change fee.

Check if you are eligible for the bookings.

Destination/origin Booking date Original travel date Booking change deadline Travel shall be completed by
All destinations/origins Between 09 March 2020 and 31 March 2022 31 March 2022  ticket must be changed before the departure date  31 March 2023

 

  • The passengers can change the bookings as many times as they want without Paying any Cathay Pacific change fee up to 31 March 2022.
  • After 31 March 2022 if the passengers make changes, then they will get one additional free change at any time.
  • If the passengers have booked their tickets through third-party agents or third-party websites then they have to contact those third-party agents to change the flight or to rebook it.

Conditions for this policy

  • The travel must be completed by 31 March 2023.
  • This policy is applicable to all tickets that were originally purchased and issued from 9 March 2020 to 31 March 2022.
  • The offers mentioned above apply to Cathay Pacific tickets only.
  • It is applicable on all fare types, including those tickets that have been upgraded to higher cabin class with Asia miles tickets and redemption tickets, but it excludes group tickets and Cathay Pacific holidays packages.
  • The change in the bookings must be made prior to the departure.
  • If there is any Fare or tax difference due to any fare condition or restrictions on the tickets then the passengers have to pay that.
  • Standard cancellation guidelines apply to all the fare types.
  • If the passengers have booked their tickets through Cathay Pacific’s official website, mobile app, or through the global contact center then they can change the flight or rebook the flight online through the “Manage booking” option.

How to apply for Cathay credits?

Cathay Pacific change flight policy allows its passengers to convert their tickets to Cathay Credit and use it to book a new flight. But it can be possible under certain circumstances

Eligibility criteria for Cathay credits.

 

Destination or origin Ticket issuing date Original travel period Deadline for changes Travel shall be completed by
All destinations or origins On or before 23 March 2020 On or before 31 March 2020 31 March 2022 31 March 2023
For flights to or from Singapore On or before 1 December 2020 22 November 2020 to
28 February 2021
31 March 2022 31 March 2023
For flights to or from Singapore On or before 1 May 2021 26 May 2021 to
30 September 2021
31 March 2022 31 March 2023
For flights from
Hong Kong to Singapore
On or before 23 February 2022 23 February 2022 to 31 May 2022 31 March 2022 31 March 2023
For flights to or from Chinese Mainland On or before 27 January 2021 28 January 2021 to
8 March 2021
31 March 2022 31 March 2023
For flights to or from Taiwan China On or before 16 May 2021 16 May 2021 to
26 July 2021
31 March 2022 31 March 2023
For flights to Japan On or before 30 November 2021 30 November 2021 to
31 December 2021
31 March 2022 31 March 2023
For flights to Israel On or before 30 November 2021 30 November 2021 to
31 December 2021
31 March 2022 31 March 2023
For flights from Australia, Canada, France, India, Nepal, Pakistan, the Philippines, the United Kingdom, and the United States of America to Hong Kong On or before 24 February 2022 24 February 2022 to
20 April 2022
30 June 2022 31 December 2023

 Conditions

  • Cathay Credits can only be used for purchasing Cathay Pacific flight tickets.
  • Cathay credits can only be applied to fully unused tickets.
  • The passengers have to apply for Cathay credit before the original travel date.
  • If the new flight is costlier then the passengers have to pay the fare difference.

How to apply

  • If the passengers have booked their tickets through Cathay Pacific’s official website, mobile app, or the global contact center then they can change the flight or rebook the flight online through the  “Manage booking” option.
  • If the passengers have booked their tickets through third-party agents or third-party websites then they have to contact those third-party agents to change the flight or to rebook it.
  • If the passengers have booked a redemption ticket, then they have to contact Asia miles through the online form and provide the booking reference number, new flight date or time, and new destination.
  • When the Cathay credit has been processed then the passengers will be able to see the balance online on the “Manage booking” tab.

How to cancel the flight and get a refund

  • If the passengers have booked their tickets through Cathay Pacific’s official website, mobile app, or the global contact center then the passengers can cancel them through the “manage booking” option.
  • If the passengers have booked their tickets through third-party agents or third-party websites then contact them directly.
  • If the passengers have booked a redemption ticket, then they have to contact Asia miles.
  • Important: if the flight is not operated by the airlines, then the passengers will be refunded the unused portion of the ticket within 7 days to 21 days of the refund request.

Cathay Pacific change fee

As per the Cathay Pacific change fee if the passengers do not qualify under the free change waiver then they will be charged a Cathay Pacific change fee or rebooking fee.

Cathay Pacific date change fee

If the passengers make changes in their bookings and do not qualify for the Cathay Pacific change flight waiver then they will be charged a Cathay Pacific date change fee.

Change fee

  • Economy Standard: USD 50
  • Promotional, Economy Save, Premium Economy Standard, Business Save: USD 150
Important
  • The passengers can make unlimited changes to their journey before 31 March 2022. The passengers need to ensure that the new travel date was taken by 31 March 2023.
  • The Economy supersaver fares to or from Hong Kong cannot be rebooked.
  • If the new flight opted for by the passengers is costlier than the previous one, then they have to pay the fare difference.
  • If the new flight opted by the passengers is cheaper than the previous one, then they will not be refunded.

Cathay Pacific change fee for rerouting

If the passengers make changes in the routes of the bookings and it does not qualify under the Cathay Pacific change flight waiver then they will be charged a Cathay Pacific change fee along with the fare difference.

If the flight tickets were unused then the fares will be amended by the airlines.

Change fee

  • Economy Standard: USD 50
  • Promotional, Economy Save, Premium Economy Standard, Business Save: USD 150
Important
  • The passengers can make unlimited changes to their journey before 31 March 2022. The passengers need to ensure that the new travel date was taken by 31 March 2023.
  • If the new flight opted by the passengers is costlier than the previous one, then they have to pay the fare difference.
  • If the new flight opted by the passengers is cheaper than the previous one, then they will not be refunded.

Cathay Pacific name change policy

  • As per the Cathay Pacific name change policy, the passengers were allowed to make minor name corrections without being charged any Cathay Pacific name change fee.
  • If there were slight misspellings of names on the tickets, they can also be corrected without being charged any Cathay Pacific name change fee.
  • But the tickets can not be reissued to another person.

Changes that were made without any Cathay Pacific change fee

  • Removal of duplicate titles (if booked online or via the mobile app).
  • Addition or Removal of middle name.
  • Interchanging of first name and the last name.
  • Correction of title or gender—such as Mr. to Ms., Mrs. to Ms. or Ms., etc.
  • Spelling mistakes of up to 3 characters in the first, middle, or last name.

Cathay Pacific name change fee

If the passengers change their name for more than 3 alphabets then they will be charged name change fee.

North American (flight origin)

  • Direct bookings: Free of charge
  • Bookings through travel agents: USD 30

Japan and Taiwan

  • Direct bookings: USD 30
  • Bookings through travel agents: USD 30

South Africa, Southwest Pacific, Hong Kong, Mainland China, South Korea, Sri Lanka, the Middle East

  • Direct bookings: Free of charge
  • Bookings through travel agents: USD 60

India, Europe, South East Asia

Direct bookings: USD 60
Bookings through travel agents: USD 60

Points to remember

  • When the passengers were making corrections in the names due to marriage or other reasons it shall be approved by supporting documents.
  • Changing the whole name is not permitted by the airlines.
  • If the passengers want to change the whole name, then they have to cancel the flight and purchase a new flight ticket with the new name.

How to change flight Cathay Pacific?

As per the Cathay Pacific change flight policy, the passengers can change the flights by using online as well as offline modes.

Change flight Cathay Pacific online

Under online, the passengers can visit the official website and make the changes just by clicking on some options.

  • Visit the official website of Cathay Pacific.
  • Go to the “Manage booking” tab.
  • Find the flight bookings as follows:
  • Sign in through the member sign-in option.
  • Find the bookings through the “Find a booking” option.
  • Select the flight that needs to be changed.
  • If the passengers were eligible for the change, then the “Change flight” button will be displayed.
  • Search for the date, time, and destination of the flight as per your preference.
  • Select the new flight at your convenience.
  • Enter the necessary details and confirm the bookings.
  • If there is any fare difference then the passengers have to pay that first.
  • Pay the fare difference through a suitable payment method.
  • Once the payment has proceeded you will be notified of the same through confirmation mail along with the new e-ticket on the registered email.

Change flight Cathay Pacific offline

Under offline methods, the passengers have to take the help of the officials. It includes visiting the airport physically or by calling on the Cathay Pacific change flight number.

Cathay Pacific change flight by calling

  • Call on the Cathay Pacific change flight number.
  • Choose the language according to your preference.
  • Follow the command and you will be connected to the agent handling the Cathay Pacific change flight process.
  • Provide the agent with the details regarding your journey like the passengers, name flight number, and confirmation code.
  • The agent will check your eligibility first for the Cathay Pacific change flight process.
  • If the passengers were eligible then they will ask you about the new flight details.
  • Provide them with new flight details.
  • The agent will provide new flight options according to your preference.
  • With every option, there will be a Cathay Pacific change fee and the fare difference.
  • Pay the Cathay Pacific change fee and the fare difference if any through a debit or credit card.
  • Once the transaction is successful you will be notified through a confirmation mail that you will get on the registered email.

Cathay Pacific change flight by visiting the airport

  • Visit the airport and head to the Cathay Pacific change flight counter.
  • The agent handling the process will assist you in the Cathay Pacific change flight process.
  • Provide the agent with the details regarding your journey like the passengers, name flight number, and confirmation code.
  • The agent will check your eligibility first for the Cathay Pacific change flight process.
  • If the passengers were eligible then they will ask you about the new flight details.
  • Provide them with new flight details.
  • The agent will provide new flight options according to your preference.
  • With every option, there will be a Cathay Pacific change fee and the fare difference.
  • Pay the Cathay Pacific change fee and the fare difference if any through a debit or credit card.
  • Once the transaction is successful you will be notified through a confirmation mail that you will get on the registered email.

How to avoid Cathay Pacific change fee or cancellation fee?

Here are some ways through which the passengers can avoid paying the Cathay Pacific change fee or cancellation fee.

  • Buy a flexible fare, if possible. Buying flexible fare allow the passengers to change most of their flights without being charged any Cathay Pacific change fee and also reduce the cancellation charges.
  • Acquire Elite level status.
  • Take advantage of the “Cathay Pacific 24-hour cancellation policy”. The policy applies to all flights to or from the United States that were canceled within 24 hours of the bookings. But for this
  • The flight tickets must be purchased 7 days before the take-off.
  • The flight tickets were booked online through Cathay Pacific’s U.S. website.
  • Check flight schedule changes. Due to the Covid pandemic changes and cancellations of the flights can occur frequently. If the flight schedule changes or gets canceled significantly then the passengers were eligible for compensation.

 

FAQ about the Cathay Pacific change flight policy

Ques 1 Is it allowed to make changes online if the tickets were purchased via travel agents?

Answer 1. No, if the passengers have made changes through travel agents then they have to contact the Global contact center or they can also make changes through those travel agents. They can not make changes online in that case.

Ques 2. How to make a request for cancellation and refund?

Answer 2.

  • If the passengers have booked their tickets through Cathay Pacific’s official website, mobile app, or the global contact center then the passengers can cancel it through the “manage booking” option.
  • If the passengers have booked their tickets through third-party agents or third-party websites then contact them directly.
  • If the passengers have booked a redemption ticket, then they have to contact Asia miles.

Ques 3. Passengers can get a refund from a partially used ticket?

Answer 3. It is subject to the fare rules, some tickets were eligible for a refund and some are not. Passengers can contact the airlines to know whether they were eligible or not.

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