ANA change flight policy

ANA change flight policy

ANA change flight policy: ANA is one of the reputed and capable airlines based in Japan. It allows its customers to change the flight bookings as per their preference.

ANA change flight policy
ANA change flight policy

To know more about the ANA change flight policy, go through the article and make changes accordingly.

Key Points of ANA change flight policy

  • As per the ANA change flight policy, the passengers were allowed to change the reservations for free if they amend the changes within 24-hours of the purchases.
  • The passengers have to make the changes at least 7-days before the take-off.
  • If the passengers update the fare type of the tickets and the new ticket is costlier then the passengers have to pay the fare difference.
  • If the passengers change the fare type of the tickets and the new ticket is cheaper then the passengers will be reimbursed the fare difference.
  • The airlines allow the passengers to change the flight using offline as well as online methods.
  • As per the ANA change flight policy, passengers were allowed to change the group bookings.
  • According to the ANA change flight policy if the tickets were purchased through the third-party agent, then they have to alter the bookings through those third-party agents.
  • Passengers were not allowed to amend the changes online which they have booked through the third-party agents.
  • If the passengers change the flight within the risk-free period, then they would not be charged any fee. If they miss out on the risk-free period then have to pay the change fee.

Updated ANA change flight policy

Due to the Covid-19 situation, many airlines have updated their policies. The ANA airlines have also updated their change flight policy. According to the policy some tickets were eligible for free change but for some changes, the passengers have to pay the change fee.

According to the ANA change flight policy, the passengers were allowed to change flight date/time for free if:

  • The journey includes a flight from/to through the airport in Japan.
  • The ticket was issued between 29 June 2020 to 31, March 2022 for a travel period up to 355 days from the booking date.
  • If the flight is from/to USA, Canada, Mexico, Peru, and Brazil:
      • And delayed more than 31 minutes or
      • Take-off earlier more than 16 minutes.
  • The flight is canceled and the new flight offered to the passengers does not suit them.
  • The fare rules of the tickets allow the passengers to change the flight.
  • The passenger or the co-passenger falls ill or gets injured and due to this, they missed their flights. The passengers have to submit a medical certificate from a qualified doctor.
  • Passengers relative or any family member dies. For this, the passengers have to submit a death certificate.
  • The passengers can change the flight route but for that, they have to pay the change fee.

ANA schedule change policy

ANA change flight due to involuntary changes

  • Involuntary changes refer to those changes in which the airlines delay the flight due to certain reasons:
      • Beyond their control: Bad weather, traffic situation, etc.
      • Within their control: maintenance issue, equipment defect, etc.
  • Involuntary schedule change for Mexico, Peru, the U.S, Canada, and Brazil includes:
      • Flight delayed more than 31 minutes or
      • Take-off earlier more than 16 minutes.
  • Change in other airlines flight as a result of the cancellation, delay or due to other reasons beyond the control.
  • If the flight is changed due to involuntary change for reasons quoted above, then the passengers have two options:
  • The passengers get rebooked in the next available flight of ANA group of flights without paying any extra fee.
  • The ANA group of flights includes:
      • Air Japan operated flights on international routes
      • flights operated by ANA
      • ANA Wings
      • codeshare operated flights by IBEX Airlines
      • AIR DO,
      • Solaseed Air,
      • Air Oriental Air Bridge,
      • Star Flyer on domestic routes within Japan.
  • The passengers were allowed to cancel the flights and ask for a refund.

ANA change flight policy due to voluntary changes

Voluntary changes refer to the changes made by the passengers. These changes do not include the changes made by the airlines.

  • Under this policy, the passengers were allowed to make the changes in the flight date/time for free only if the fare conditions of the tickets permit. It depends upon the fare ticket rules.
  • If the fare tickets rules do not permit then the passengers won’t be allowed to make the changes in the flight.
  • If the passengers purchased the tickets:
      • From the ANA website, then the passengers can make the changes by visiting the official website of ANA airlines.
      • Through a third-party agent, then contact those third-party agents.
      • By ANA airlines sales office/ call center then call ANA airlines to make the changes.

ANA change flight policy due to Emergency (Injury/illness of passenger)

If the passengers change the flight date due to injury or illness, then for that the passengers have to submit the elating documents i.e., medical certificate.

Eligibility criteria:

  • The flight changes must be done on the ANA flights.
  • These flight changes are considered to be involuntary ticketing logistics.
  • The medical certificates that were submitted by the passengers must be issued by the professional doctor and they must include the details regarding the injury or illness and when the passenger is fit to travel again.

ANA change flight policy due to the death of a passenger’s family member

The ANA airlines allow its passengers to change the flight without paying any change fee

  • If the co-passenger dies.
  • If any family member dies.

Family member includes:

  • Spouse
  • children/step-children
  • grandchildren
  • parents
  • grandparents
  • mother-in-law
  • father-in-law
  • sister-in-law
  • brother-in-law
  • son-in-law
  • daughter-in-law

The passengers have to submit the relevant documents i.e., death certificate.

What is ANA change flight fee?

  • ANA change flight fee the passengers can make unlimited changes without being charged any change fee if the changes were made on/before March 31, 2022.
  • If the passengers made the changes after March 31, 2022, for the unused tickets, then no fee will be charged but only once.
  • If the passenger changes the flight more than once then would cost around USD 300.
  • The passengers have to pay the ANA change flight date fee if they change the dates of the flight at the last moment. The ANA change flight date fee ranges between USD 100 to USD 400.
  • The ANA change flight fee for international trips is high as compared to the domestic ones.
  • As per the ANA change flight policy the passengers who make changes in their names for more than 3 characters, then they would be charged to make the changes.
  • If the passengers make the changes in the tickets and update the fare type to a higher one then they have to pay the fare difference even if the changes were made within the fee waiver period.
  • The change fee will be charged according to numerous factors such as ANA flight change time, date, class, destination, etc.
  • If the passengers make the change request by taking professional help, then they have to pay the additional fee which ranges between USD 50 to USD 100.

For more information about the ANA change flight fee visit the ANA airlines official website.

How to change ANA flight?

The passengers were allowed to make the changes by using online as well as offline modes. To know more about the ANA change flight process read the process.

ANA change flight online.

  • The passengers have an option to change flight just by sitting at home through the internet.
  • Browse the official website of ANA airlines.
  • Enter a 6-digit reservation number along with the last name of the passengers.
  • Click on the “Login” button.
  • Through this, you can retrieve your information.
  • Go to the “change booking” option.
  • Now alter the bookings as per your preference.
  • After making all the changes make sure to save the changes.
  • If there is any fare difference and change fee then it is displayed on the screen.
  • After the payment is done the airlines will send you confirmation mail along with the new ticket.

Rules regarding online changes

  • The passengers were only allowed to make the changes online if:
          • The passengers have booked the flights through ANA official website.
          • The flights were booked for simple round trips, one-way trips, or open-jaw tickets.
          • The flight includes a changeable fare on the ANA website.
          • The passengers make changes through the phone.
  • If the passengers bought flight tickets and they were allowed to change the flight up to 24-hours prior to the original flight take-off or up to 6-hours after the new flight take-off, whichever is earlier.
  • If the passengers make the changes online, they will not be charged a service fee.
  • The passengers won’t be able to make the changes online if:
      • The change includes the up-gradation of the flights.
      • The passengers booked or changes the tickets by calling
      • The journey involves multiple cities stay.
      • The tickets were purchased through third-party agents.
      • The journey includes multiple boarding classes.
  • The passengers won’t be charged any change fee if there is no fare difference, tax, other fees and the passengers won’t make any change in the routes.
  • If the passengers make the changes in Electronic Miscellaneous Document, then they will only be charged exchange/reissue if they were extending the validity.

ANA change flight offline.

If there is no internet connection then the passengers can also amend the bookings by calling or by visiting the airport.

ANA change flight via calling
  • Call on the ANA airlines change flight number.
  • They will connect you to the official present.
  • The agent will ask about the flight details.
  • Provide the details and the agent will check passengers’ eligibility.
  • Ask them to make the changes on your behalf.
  • Provide them with the new details.
  • After this, they will tell you about the change flight fee and the fare difference if any.
  • Pay the fee using a Debit/Credit card.
  • After the payment is done the airlines will send you confirmation mail along with the new ticket.

ANA change flight by visiting the airport

  • Visit the airlines change reservation counter.
  • They will provide you with the agent available to assist you in the process.
  • The agent will ask about the flight details.
  • Provide the details and the agent will check passengers’ eligibility.
  • Ask them to make the changes on your behalf.
  • Provide them with the new details.
  • After this, they will tell you about the change flight fee and the fare difference if any.
  • Pay the fee using a Debit/Credit card.
  • After the payment is done the airlines will send you confirmation mail along with the new ticket.

FAQ about the ANA change flight policy

Ques 1. What is ANA change flight policy?
Answer 1. Due to the Covid-19 situation, many airlines have updated their policies. The ANA airlines have also updated their change flight policy. According to the policy some tickets were eligible for free change if the ticket was issued between 29 June 2020 to 31, March 2022 for a travel period up to 355 days from the booking date.

Ques 2. How to change ANA flight?
Answer 2. As per the ANA change flight policy, the passengers were allowed to change the flights through online as well as offline modes.

  • Online by visiting the official website.
  • Offline through calling the change reservation number or visiting the airport.

Ques 3. How to change ANA flight online?
Answer 3. To change the ANA flight 

  • Browse the official website of ANA airlines.
  • Enter a 6-digit reservation number along with the last name of the passengers.
  • Click on the “Login” button.
  • Through this, you can retrieve your information.
  • Go to the “change booking” option.
  • Now alter the bookings as per your preference.
  • After making all the changes make sure to save the changes.
  • If there is any fare difference and change fee then it is displayed on the screen.
  • After the payment is done the airlines will send you confirmation mail along with the new ticket.

Ques 4. Is there any additional fee when we take the help of the officials?

Answer 4. Yes, If the passengers make the change request by taking professional help, then they have to pay the additional fee which ranges between USD 50 to USD 100.

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